Shipping Information

We deliver to UK mainland addresses only. Every order includes free delivery — no minimum spend and no hidden charges. All prices shown include VAT.

SimTorque is a UK-based independent retailer. Depending on the product, orders are fulfilled from UK or European partner warehouses and manufacturers. Delivery times vary accordingly and are clearly outlined below and on each product page.

Shipping Summary

  • Free UK mainland delivery
  • Processing time: 1–3 business days (unless made to order)
  • Delivery time: varies by product (see below)
  • Fulfilment: UK & EU partner warehouses and manufacturers

Lead Times

Delivery timeframes are shown on each product page and summarised below for transparency:

DOF Reality motion platforms
Ship from Warsaw, Poland via FedEx or DHL.
Estimated delivery: 3–4 weeks from order confirmation.

eMotion Simulators
Built to order in the UK.
Estimated lead time: 4–6 weeks from order confirmation.

Qubic System
Ship from Poland.
In-stock items: 5–7 business days from dispatch.
Made-to-order items: longer (confirmed after purchase).

Helmets, racing seats and accessories
Supplied via UK distribution partners.
Dispatch: 1–2 working days
Delivery: 2–5 business days

Cobra Seats
Handmade in the UK (Telford).
Estimated delivery: 4–6 weeks.

BDH Race Sim Hardware
Lead times vary depending on production.
Contact us before ordering for current availability.

Large Item Delivery

Motion platforms and large equipment are heavy and may arrive on a pallet or via specialist courier.

  • Delivery is kerbside only
  • Drivers will deliver to your front door or driveway
  • You may need assistance to move the item inside

You must be available to receive delivery. Missed deliveries may result in a redelivery fee.

Tracking

Tracking details are provided once your order is dispatched.
For made-to-order items, you will also receive updates when production begins.

If your delivery window has passed, contact us at support@simtorque.co.uk and we will investigate with our fulfilment partners.

Damaged Deliveries

All shipments are insured.

If your item arrives damaged:

  • Take photos of the packaging and product immediately
  • Do not continue unpacking
  • Email us within 48 hours at support@simtorque.co.uk

Retain all packaging as it may be required for claims.

Delivery Exclusions

We currently deliver to UK mainland addresses only.
We do not ship to Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands or offshore UK territories.

Contact

support@simtorque.co.uk
+44 2046 281 832
(Mon–Fri, 9am–5pm)

SimTorque Ltd
14 Bunyans Close, Luton, LU3 2PX, Bedfordshire
Company Number: 17102663