Shipping policy

We deliver across the UK and to selected international destinations. Free standard delivery is included on all UK orders. International shipping rates are calculated and displayed transparently at checkout.
The price you see on our website is the final price you pay. SimTorque completely covers all delivery fees, import duties, and VAT for UK customers so there are no unexpected costs at your door.

Order Processing & Dispatches

  • Handling Time: 1 to 3 business days for in-stock items (excluding custom made-to-order products).
  • Tracking: Tracking details are emailed automatically once your order is dispatched from our partner facilities. For made-to-order items, we will notify you when production begins.

Estimated Transit Times by Brand

  • DOF Reality: Platforms ship via DHL or FedEx. Estimated transit time is 3 to 4 weeks from order confirmation due to manufacturing demand. All import charges and shipping are included in the price.
  • Qubic System: In-stock items have an estimated transit time of 1 to 2 weeks. Made-to-order items will have specific lead times confirmed immediately upon purchase. All import charges and shipping are included in the price.
  • eMotion Simulators: Built to order in the UK. Estimated manufacturing and transit time is 3 to 4 weeks depending on your configuration.
  • SIMRIG: Systems ship from Sweden. Estimated transit time is 1 to 2 weeks. All import charges and shipping are included in the price.
  • ProSimu: Systems ship from France. Estimated transit time is 2 to 3 weeks. All import charges and shipping are included in the price.
  • Pimax: In-stock items dispatched within 24 hours with 3 to 5 business days delivery.
  • Yaw VR: Made to order. Estimated transit time is 6 to 8 weeks. All import charges and shipping are included in the price.
  • BDH: Made to order in the UK. Estimated transit time is 2 to 3 weeks.
  • Cobra: Made to order. Estimated transit time is 4 to 6 weeks.
  • Recaro and AiM: In-stock items dispatch within 1 to 3 business days with 3 to 5 business days delivery.
  • Motion Platform Accessories: Stocked items dispatch within 1 to 3 business days. Manufacturer-shipped accessories follow the timeline of their parent platform.

Large & Palletised Item Deliveries


Due to the size and weight of motion simulation equipment, many orders arrive via specialised freight or on pallets.
  • All freight deliveries are kerbside only.
  • Delivery drivers will place the shipment at your front door, gate, or driveway.
  • Drivers cannot bring items inside; please ensure you have assistance available to move the equipment.
  • You must be present to sign for the delivery. Missed appointments may incur a carrier redelivery fee.

Damaged Deliveries & Transit Issues


If your package arrives with visible physical damage:
  1. Take clear photos of the external packaging and the product immediately.
  2. Halt unpacking and retain all original boxes, pallets, and packing materials.
  3. Email our support team within 48 hours at support@simtorque.co.uk.
  4. If your delivery window has passed, contact us so we can open an investigation with the carrier.

Delivery Exclusions


Free standard delivery covers mainland UK. For offshore territories including Northern Ireland, the Scottish Highlands, the Isle of Man, and the Channel Islands, please contact us prior to ordering for a custom transport quote.

Corporate & Contact Information

  • Customer Support Email: support@simtorque.co.uk
  • Phone Number: +44 2046 343 208 (Monday to Friday, 9 am to 5 pm)
  • Registered Office & Mailing Address: SimTorque Ltd, 60 Tottenham Court Road, Office 1238, Fitzrovia, London, W1T 2EW
  • Company Registration Number: 17102663
  • VAT Number: GB520516822